All orders ship between 1-5 business days via USPS or UPS. Returns can be made on items up to 7 days from the delivery date. Items not returned within 7 days cannot be returned or refunded. There is a 20% Restocking Fee. Return Mailing and postage is customers responsibility. No returns on any items purchased on sale or with a coupon code or discount code. Please email us for more return information. We do not exchange any items. No returns or refunds on any CC Beanies, Sweatshirts, Blankets, Leggings Depot, Crazy Train Items, bags of any kind including luggage, purses and backpacks jewelry, car freshies, baby onesies, customized items, vinyl decals, koozies, tumblers, water bottles, clearance items, items purchased using a promo code or pet items. We inspect all returned items when they arrive. If your return is a result of error on our part or defective product, we will refund the full cost of the merchandise and original shipping charges. If you return an item due to wrong size ordered we will issue a refund minus the original shipping charges and return shipping fees and restocking fees.